Smart Cookie Club Policies
Your space in the class will be confirmed with payment.
Parents and caregivers are required to take their child directly to the room in which they are enrolled. It is imperative that parents/caregivers ensure that the staff in the room are aware that the child has arrived for the class by signing in.
Parents and children must respect the property or dwelling or may be asked to leave the class without refund.
If you will be late for your scheduled class, please notify the club as soon as possible. In these circumstances please be prepared that the door of the building/class may be closed on commencement of the class in order to avoid distractions.
The Smart Cookie Club attendance policy allows each member to be absent as needed. Parents will not be refunded if they miss a class but are entitled to 1 make-up class per semester as part of their seasonal membership.
Make-up classes will be offered at the end of each semester. Each member is responsible to book their make-up class as required. Make-up class schedule is available upon request. If you choose not to attend a make-up class in lieu of a missed class, a refund will not be granted.
Memberships are non-transferable and non-refundable.
Drop in availability will be posted on our website calendar. We appreciate if drop-ins classes are booked in advance whenever possible. Drop in classes are $25.
Payments must be made in full prior to the start of the class. Payment ensures your place in the class.
The Smart Cookie Club currently offers three payment options;
1. e-mail transfer via info@SmartCookieClub.ca
3. Cheque (payable to Smart Cookie Club)
In addition, Smart Cookie Club offers flexible payment planning for families who request this consideration.
If Smart Cookie Club receives notice from the bank of an NSF cheque, the following apply: Full payment of outstanding fees are immediately owing An additional charge of $25.00 will be added to the payment amount The registration of the child will be void until full payment + the additional $25.00 fee are both paid.
We require written notice if you plan to remove your child from the club permanently. Two weeks notice before the start date of the semester must be given in order to receive a refund* (*$25 Administration fee will be charged on all refunds). Should you provide the required notice after the semester has begun, a refund will not be issued for missed classes.
To ensure children’s success it is important to ensure their placement at the club is appropriate. If it is determined the club is not able to accommodate the child’s needs, the Smart Cookie Club will work in partnership as necessary, to ensure all appropriate supports have been explored and develop a plan for alternative support if necessary.
Refund & Cancellation Policy
Smart Cookie Club reserves the right to reschedule classes as required and must inform members at least 48 hours before the scheduled class. Make up classes will be offered in this circumstance. Requests for cancellations or refunds must be made in writing and submitted to Smart Cookie Club for review. Please contact us for refund criteria.
Refunds are not granted for inclement weather, late arrivals or for inability to attend each class of the season. Refunds will not be issued in instances where the child is removed from the class at the choice or request of the child, parent/caregiver, or is dismissed from the class for contravention of behaviour guidelines.
Refund will be issued only under special circumstance described herein or at the discretion of the co-founding directors and will be paid by cheque only.
Maximum Capacity - 10 children and their parents/caregivers per class.
One of the key elements of a quality early learning program is parental involvement. There are many ways parents/caregivers can participate in the club. Participation can include verbal or written feedback, sharing information about your child’s development, attending meetings, workshops and events. Smart Cookie Club values parents and caregivers as partners. Adult participation is paramount to children’s success.
Photograph and Video Consent
Smart Cookie Club reserves the right to use photographs and video for the purpose of promotional material. By participating you are agreeing to you and your child being photographed unless otherwise indicated in writing.
Cell phone and Camera Policy
Smart Cookie Club recognizes that visitors may wish to have their personal mobile phones with them for use in case of emergency. However, the safeguarding of children within the setting is paramount and it is recognized that personal mobile phones have the potential to be used inappropriately and therefore mobile phones and cameras should only be used away from the children, off site or in another room. Parents are, however, permitted to use cameras to take still photographs of their own child.
Visitors remain responsible for their own property and will bear the responsibility of any losses.
In the interest of everyone’s well being, sick children should not be brought to the club. All of the children are at an age where they are most susceptible to disease and should not be unduly exposed to germs.
The child should be dismissed from the class and refrain from attending the club if they are unable to participate fully in the program for any of the reasons listed below. These symptoms include: fever, listlessness, excessive sleepiness, and excessive fussiness or crankiness or otherwise unusual behaviour. Cold, Flu, Diarrheal Diseases, Strep throat, Pink Eye, Impetigo , Chicken Pox , Head Lice, Meningitis, Mumps, Measles, Whopping Cough, Hepatitis A, Fifth Disease, Giardiasis, Hand Foot and Mouth Disease, Pin-worm, Ringworm, Scabies or Vomiting.
When your child is returning to the Smart Cookie Club after having a communicable disease, we will require confirmation that the child is free from infection.
Food & Beverage Policy
At the Smart Cookie Club, we understand that children may require a snack to keep them happy, alert, and engaged! We encourage snacking before and after class. Children's safety is paramount to us at Smart Cookie Club and in order to minimize the spreading of germs, and eliminate the risks associated with allergies, we require that you remove your child from the physical space while they are eating or drinking. Water is always welcome.
Smart Cookie Club does not require proof of immunization, however we strongly recommend you have your child immunized.
*Smart Cookie Club reserves the right to change, modify and amend all policies at any time at the discretion of the co-founding directors.*
Updated January 2016
Smart Cookie Club
Stay. Play. Learn.
Smart Cookie Club Terms and Conditions
Access and Equity
Smart Cookie Club believes that ethno-racial and linguistic diversity enriches and strengthens our community socially, culturally and economically and that racism creates barriers for children, families and communities. Smart Cookie Club is committed to developing child care environments and programs that promote and respect the beliefs, values and practices of all.
It is our policy to respect the confidential data of the children and families enrolled in Smart cookie Club. Your child’s development, medical and personal information will not be shared. Smart Cookie Club associates will not divulge your phone number or email address to other parents, individuals, companies or other organizations without your expressed interest and consent.
Illness or Accident
If your child becomes ill or gets injured while attending the Smart Cookie Club, the staff will offer to provide or assist with immediate first aid. If the situation is deemed serious staff may assist the parent/caregiver in an emergency procedure. For clarity, the staff may assist the parent, but may not execute an emergency procedure.
The Smart Cookie Club or its owners and teachers assume no responsibility for the direct care of the children while they are attending the club. (please see Limitations of Liability section, below).
Limitations of Liability
Smart Cookie Club staff will make every reasonable effort to minimize exposure to known risks, however, neither the Smart Cookie Club nor its staff, instructors or volunteers are licensed medical care providers and have no expertise in determining the effect of any specific program such as an exercise program, or equipment on a medical condition.
You must understand and agree that in registering for a Smart Cookie Club class and/or using any of their equipment or facilities, you and/or your child may be involved in physical activity and that with any physical activity there is a risk of injury. By participating in Smart Cookie Club classes and/or using any Smart Cookie Club equipment or facilities, you agree that you are participating voluntarily and do so at your own risk and you agree to fully release the Smart Cookie Club and its officers, directors, agents, staff, instructors and volunteers from all claims or lawsuits for any injuries, death, property damage or theft, losses, or any other liability of any kind, arising directly or indirectly out of your, or your child’s participation in the Smart Cookie club and/or use of any Smart Cookie Club equipment or facilities.
To ensure a child’s safety and well-being, and to foster social and emotional development, it is necessary at times to impose limits or set standards of acceptable behaviour. The Smart Cookie Club staff is guided by the Toronto Early Learning College of E.C.E. and Smart Cookie Club Behaviour Management Guidelines, which they are required to review and sign each year.
The Smoke-Free Ontario Act came into effect on May 31, 2006, prohibiting smoking in enclosed workplaces and public places, to protect workers and the public from the hazards of second-hand smoke. Parents/caregivers and staff are prohibited from smoking in the club surrounding areas whether the children are present or not.
Duty to Report
Every person in Ontario is required under the Child and Family Services Act to report his/her belief that a child may be in need of protection: “A person who believes, on reasonable grounds, that a child is, or may be in need of protection shall forthwith report the belief and information, upon which it is based, to a society.” The legislation specifically requires individuals who perform professional or official duties with respect to children to report suspicions of child abuse. If in the course of their professional duties, the supervisor and/or staff of the club have reasonable grounds to suspect that a child may have been abused, the suspicion, and the information upon which that suspicion is based, must be reported immediately to a Children’s Aid Society.
The City of Toronto expects that all employees, parents and persons who are doing business with the City conduct themselves in a respectful manner. Failure to adhere to this expectation could result in withdrawal from the Smart Cookie Club.
*Smart Cookie Club reserves the right to change, modify and amend all terms and conditions at any time at the discretion of the co-founding directors.*
Updated January 2016